PRIMARY PURPOSE: Functions as the primary strategic business leader of the property with responsibility for all
aspects of the operation, including managing general property performance, managing, and sustaining sales and marketing
strategy, managing profitability, managing revenue generation, and delivering a return on investment to ownership. Leads
the team in the development and implementation of property-wide strategies. Acts as a steward and key leader for
reinforcing company culture. Supports the implementation of the brand service strategy and brand initiatives
with the objective of meeting or exceeding guest expectations and developing strong associate teams. Builds relationships
with key customers and is involved in the sales process.

EXPERIENCE AND EDUCATION: At least 5 (five) years of hotel operations experience with a minimum of 3 (three)
years being in management level position. High school diploma or GED required. Advanced degree is hospitality or
business preferred but not required.

PRIMARY FUNCTIONS:
• Operational and Financial Management
• Ensures that brand standards are being maintained in each area of the property.
• Manages the operation of all property departments.
• Promotes both Guarantee of Fair Treatment and Open-Door policies.
• Verifies that a viable key control program is in place.
• Provides a safe working environment in compliance with OSHA/MSDS.
• Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts
receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and
goal achievement and to determine areas needing cost reduction and program improvement.
• Performs required annual Quality audit.
• Provide support to the sales team, take an active role in the preparation and implementation of the hotel’s annual
Marketing plan and capitalize on all revenue opportunities.
• Create and support clear lines of responsibility for management team, including coverage and oversight
throughout the day.
• Walk the property to ensure public spaces, grounds, work, and kitchen areas meet sanitation and
cleanliness/maintenance standards.
• Manage the flow of labor between departments to support effective management of Labor Budget and
achievement of profitability goals.
• Act as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes,
signage, etc.).
• Delegate responsibilities for operations and projects to appropriate level of associate.
Supporting Team members:
• Leading: Motivate, coach and train team members, support goals and hold team members accountable, and
provide appropriate feedback, rewards, and recognition.
• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals.
• Ensures staffing levels are appropriate to exceed guest expectations.
• Always extend professionalism and courtesy to all team members and leads by example demonstrating self-
confidence, energy, and enthusiasm.

Managing the Guest Experience
• Extends professionalism and courtesy to guests at all times.
• Motivates and encourages staff to solve guest and team member related concerns.
• Provides excellent customer service by and adheres to company standards as well as brand standards
• Ability to analyze service and quality issues, identify training needs, ensure implementation of training to
optimize results, and adhere to company and the brands training guidelines and policies.

REQUIREMENTS:
• Ability to maintain high visibility throughout the property.
• Excellent verbal and written communication skills.
• Ability to always work as a team player with both team members and guests.
• Participate in conference calls (e.g., sales, promotion, Q&A, property performance, etc.).
• Provide follow-up information to VP of Operations and other corporate executives.
• Prepare for scheduled visits (e.g., pulling and consolidating relevant reports).

JOB SETTING AND PHYSICAL DEMANDS:
To perform the job successfully the candidate must be able to use a computer and other standard office equipment.
Fluency in the English language and the ability to speak, hear, read, and write are required as is the ability to work any
hours/days of the week and weekends necessary to meet business requirements. Candidate must be able to lift up to 40lbs.

Benefits Offered:

Disclaimer
This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential
functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not
designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All
team members may be required to perform activities outside of their normal job responsibilities from time to time as
needed.